Ordering/Delivery - Terms & Conditions

Prices

All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.

Delivery

We aim to ship all orders within 2 working days. Delivery rates depend on the weight of your order and on your location.

UK/Europe

UK orders £30.00 and over are FREE (excludes Northern Ireland, Highlands & Islands); for all other orders the delivery rates are as per the table below.

Order Weight

UK

Europe

0g < 500g

£4.02

£18.00

501g < 5000g

£7.80

£26.40

5001g < 10000g

£8.52

£31.20

10001g < 25000g

£13.56

£45.00

25001g < 50000g

£15.60

£60.00

USA/Canada

£19.70 plus £2.00 per 500g or part thereof to a maximum of £119.70.

Rest of World

£23.40 plus £2.65 per 500g or part thereof to a maximum of £155.90.

Complaints

We endeavour to ensure complete customer satisfaction, however, if you are not happy with your purchase for any reason please contact us straightaway and we will be glad to help. If you have received an item which is damaged then please notify us within 3 working days so that we can arrange a suitable replacement.

Security

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Secure on-line payment is available via Sage Pay.

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