Our Fans

“Time flies, but not the appreciation for all your help and guidance regarding appropriate prescribable gluten-free flours.

I have complete confidence in using Innovative Solutions Pure range of flours and the tried and tested recipes shared by your customers are wonderful! A warm thank you too to all your staff who have been so kind and friendly.“

“I just wanted to say thank you very much! I have been struggling to buy gluten free flour in the current climate and gluten free bread flour has been impossible to get hold of! I have managed to stock my own, my sister’s and my mother in law’s cupboards.

Thanks again. I will be a returning customer.“

“We did a tasting at MMU yesterday, six of us went and the bread she made was excellent. We first tried a bread she made without teff flour, it was moist, smelled like fresh normal bread, looked good, texture good, consistency good, I was very impressed.

We then had a control test on three breads, one had 10% teff flour one 20% teff flour and one no teff flour. They all had different numbers so we did not know which we were eating and we could not confer with each other. They were all great, it was a hard job to say which was the best. She was a lovely lady and she gave us a loaf of each bread to take home. I will contact her supervisors to say how professional the tasting and the bread was.”

“I have coeliac disease and have received your products on prescription. I am very happy with them.”

“Since eating teff in my food my eczema has improved 100%. I am very grateful to you and your team for providing this comforting supply. I use the grain for porridge with raisins, cocoa and vanilla. In savory dishes for burgers and fried with potato and onion cakes.”

“I did as you asked and made a carrot cake and my friends and family said it was delicious and want me to make some more! We wouldn’t have known it was gluten free. It was a great success.”

We always like to help patients who are recently diagnosed as it can be so daunting thinking you’ll never be able to eat bread again, and here’s what Colin had to say:

“Sue, what a delight to receive your mail. You must have a vast customer base if you treat every new customer like this. Being new to all this I now feel I have some one holding my hand and that’s great.Thank you. I will try your recipe later.”

“I bought your teff flour and it was a good experience indeed! I can also obtain a natural ‘mother sponge’ starting with rice and teff flour just mixed with water. Bread obtained with this ‘starter’ dough is really super. Thank you.”

“Chrissie was delighted with the Chocolate Banana Bread and says the Oatmeal Date and Chocolate Cookies are a favourite with all the family!”

We had a request for more information about the origins of our xanthan gum as this customer has been known to have severe reactions to corn based products.

“This one came to my sister on prescription, so she’s using it. Obviously, when we’re both cooking for an extended family with a variety of requirements, we try to standardise as much as possible. I won’t turn blue and die, I’ll just have one really bad stomach upset and a few days feeling battered. I was just hoping to avoid the “suck it and see” fun and games! I’ve reacted to gums before. In fact, I react to the tiny bit of maize-derived maltodextrin they use as a base to add vitamins to spreads. It’s a bit of a nuisance, and eating out is a minefield!”

We were delighted when she reported back:

“Tested your gum to destruction now and it hasn’t bothered me at all. Just thought you’d like the results from research in the field!! We have various and multiple intolerances in our family and it’s fabulous to find a product we can all trust to produce great results and not cause any reactions at all.”

“So many things to think about that I so appreciate all your help. I couldn’t have asked for more helpful people to deal with.”

“Hi Keeley, I’m lucky to be simply wheat intolerant, not Coeliac. However, shop-bought ‘free from’ loaves are usually dry, and the consistency of cardboard or polystyrene packing.

However since discovering your website and ordering one of almost everything you sell, (that brownie mix!)  I have refined my regular orders to Bread flour and Multi-Purpose flour.  I have just made another loaf – I bake twice a week and it’s so easy to do by hand – and enclose a photo.

Many, many thanks. Stay safe”

“I have been receiving monthly prescription orders from your company since being diagnosed with coeliac disease several months ago. I would just like to let you know how nice it is to be able to get hold of basic flours, such as the brown and white rice flours, instead of all the pre-mixes in little cardboard boxes.

Although I know it is possible to get rice flour in some supermarkets, I also am aware that many of them are possibly cross contaminated with wheat.”

“Hi Keeley,

Thank you so much for replying! I have received your sample along with the leaflets. They are very informative and i really appreciate this help at the start of my journey.

Cheers!”

“Just received my first delivery from you. Can’t tell you how excited I am to have found you. Rolling my sleeves up to bake right now!

Thank you so much.”

“Hello! I wanted to write to thank you for a delivery of fantastic, high quality gluten free flours. The bread flour has been ideal for pizza bases and chelsea buns. the gluten free sponge mix is delicious and rises so well!

Best carrot cake spices I have had in years and the maize flour has made delicious savoury and sweet cornbread. I was just planning another order.

Your new website looks great!

Thanks heaps for having such a wide selection, really appreciated.”

“I have coeliac disease and have received your products on prescription. I am very happy with them.”

“Sue, First thank you very much not only for your reply but for the depth of your answers and explanation. This has given me confidence in your company. I will try what you have suggested and when I use up my current supply of flour I will be trialling your products with a view to switching. I will also recommend your company to people I know that are in the same position as me. Once again thank you for you reply.

And a couple of days later he wrote:

I made the French bread last night using your instructions on the web site and on your e-mail. The only suitable baking tins I had was a 1/2 loaf tin and some round dishes 3/4 the size of an average barm cake. I am really pleased with the result it is the first time I have eaten good French bread in over 20 years. I am absolutely delighted with the result so once again thank you very much.”

“I requested some of your products for my coeliac prescription this month and would just like to say that I have found them far better than any other suppliers produce.”

“I love the milk loaf and the dutch cookies are so simple – even my sister enjoys the wheat and gluten free products, and she doesn’t have an intolerance!”

“I would just like to say very many thanks for the prompt delivery, I am Ceoliac & it is so difficult to find flour in the shops. I will definitely recommend.”

“You will be pleased to know that we have just made some some super mince pies with the usual ingredients and just adding a little baking powder to your mix (Pure Blended Flour) – really short pastry.”

“I’M DOING THE HAPPY DANCE! I can’t believe it!!! I can buy teff grain!!! I’ve been hunting for it for five years! I shall sprout some, and grind the rest and make injera! So thrilled that I’ve found it at last! I’ve hunted the internet high and low! It’s a wondrous grain, and I can’t wait to be able to get some! You’re wonderful!”

“Just a quick email to thank you very much for the teff flour and the gluten free flour blend. They are both fantastic, I will definitely be adding them to my three boys prescription lists. They are the best thing I have found so far for baking with.”

“Before I was diagnosed with Coeliac disease 3 years ago, I used to buy what I describe a ‘pure’ baking products from my local health food shop. Before I discovered your products I had to put up with baking products from other well known gluten free suppliers that contain a long list of additives which I am quite reluctant to send down to my already weakened digestive system!

These products are probably alright, but I would much prefer to use yours, so very much hope they will be available to me again in the future.”

“Just to say thank you for quick delivery and what nice bread it made the scones were the best made so far with your bread flour”