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Terms and Conditions


All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.


We aim to ship all orders within 2 working days. Delivery rates depend on the weight of your order and on your location.

> UK

UK orders £30.00 and over are FREE (excludes Northern Ireland, Highlands & Islands); for all other orders the standard delivery rate of £5.99 applies.

> Europe

For European orders the delivery rates are as per the table below.

Order WeightEurope Cost
0g < 500g£18.00
501g < 5000g£26.40
5001g < 10000g£31.20
10001g < 25000g£45.00
25001g < 50000g£60.00

> USA/Canada

£19.70 plus £2.00 per 500g or part thereof to a maximum of £119.70.

> Rest of World

£23.40 plus £2.65 per 500g or part thereof to a maximum of £155.90.


We endeavour to ensure complete customer satisfaction, however, if you are not happy with your purchase for any reason please contact us straightaway and we will be glad to help. If you have received an item which is damaged then please notify us within 3 working days so that we can arrange a suitable replacement.


All details transmitted between your browser and the server are SSL encrypted to guard against their interception by unauthorised persons.

Secure on-line payment is available via Sage Pay.

Terms of Use

Throughout this notice, named organisations, refers to any individual or company identified in the copyright notice on this web site.

The data and information contained in the pages on this web site are copyright the named organisations. All Rights Reserved.

The data and information presented on the pages on this web site may not under any circumstances be resold or redistributed for compensation of any kind without prior written permission from the named organisations. You are entitled to use the information provided on this web site for your own personal private use. You may not use any data or information provided on this web site in connection with any business or commercial undertaking. You are only entitled to use the information provided on this web site in responsible ways and this information may not be used in any malicious, illegal or anti-social activity.

Please note that the information available on this web site, may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that the named organisations will not be liable for any action you take in reliance on the information held on this web site.

The named organisations, will not be liable to you under any circumstances whatsoever for any direct, indirect, punitive, consequential or special damages arising from your use of this web site.

Whilst every effort has been made to portray items accurately, slight variations may occur. All measurements are approximate and are included for guidance only. E&OE.

All brand and product names are trademarks, registered trademarks or service marks of their respective holders.

Links to other web sites are provided in good faith and the named organisations are not responsible for their content.

By using this web site, you are deemed to have accepted the above Terms of Use. Your statutory rights are not affected by this statement.

If you have any questions about these terms, or would like further information, please contact us via e-mail at keeley@pureglutenfree.co.uk.